Customer Service Representative

7 days ago

Waldorf, Maryland, United States Golden Corral Full time

Job Summary:

We are seeking a friendly and energetic Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Guest Service:
    • Greet guests as they enter the restaurant and offer a sincere, personal invitation to return as they leave.
    • Offer assistance to guests who may need help, including seating guests at peak times.
    • Process internet and phone food orders for curbside pickup.
    • Process To-Go orders for guests who come into select their own food from the buffet.
    • Handle payments accurately.
    • Know and follow position responsibilities as they relate to just-in-time delivery.
    • Know what is on buffet for the day and have a full knowledge of menu and prices.
  • Cleanliness:
    • Maintain organization and cleanliness at the vestibule, host/cashier station, and surrounding areas.
    • Help ensure the buffet is set up properly and labels are correct.
    • Clean all buffets and surrounding areas.
    • Assist the Buffet Attendant when necessary.
    • Follow local health department laws.
    • Perform duty roster and ensure cleanliness, service, and quality standards are met.
  • Operational Excellence:
    • Inform the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
    • Ensure drawer balances with daily paperwork.
    • Position requires standing and walking 3 to 4 hours without a rest break.
    • Regular, moderate (1-35 lbs.) lifting and carrying; bending and reaching is required.
    • Work environment requires the use of tools such as cash register, drink dispenser, and glasses, and a forceful grip is required for the use of these tools.
    • Work setting is within the restaurant.

Requirements:

  • No experience necessary – we will train.
  • Ability to work flexible shifts, including Friday, Saturday, and Sunday afternoons and evenings.
  • Ability to lift up to 35 pounds and stand for long periods of time.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.

What We Offer:

  • Competitive hourly rate.
  • Free meal with every shift.
  • Performance-based raises.
  • Advancement opportunities.

How to Apply:

Apply online and complete an additional online questionnaire specific to the position.

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