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Customer Service Director
2 months ago
As a Customer Service Manager with Philip Watson - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.
Key Responsibilities- Team Leadership: Oversee the customer service team and daily operations to ensure seamless delivery of services.
- Policy Development: Develop and implement customer service policies and procedures to enhance the overall client experience.
- Issue Resolution: Handle escalated customer complaints and issues in a timely and professional manner.
- Training and Development: Train and mentor customer service representatives to ensure they have the skills and knowledge needed to excel in their roles.
- Experience: 5+ years of experience in customer service, with 2+ years in a managerial role.
- Leadership Skills: Strong leadership and organizational skills to effectively manage a team and prioritize tasks.
- Communication Skills: Excellent communication and problem-solving abilities to resolve customer issues and improve overall client satisfaction.
