Client Service Representative

2 months ago


Waldorf, Maryland, United States Banfield Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, and ensuring good communication with associates and clients. This position requires a strong ability to multitask, communicate effectively, and provide exceptional client service.

Key Responsibilities
  • Client Service: Provide professional, efficient, and exceptional service to clients, ensuring they are comfortable and informed about their pet's health.
  • Flow Management: Actively recruit new clients, promote hospital services, and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Administrative Tasks: Assist with administrative functions, including maintaining accurate balances, utilizing proper opening and closing procedures, and conducting other tasks as assigned.
  • Client Education: Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
  • Financial Management: Manage finances, including maintaining accurate balances and utilizing proper opening and closing procedures.
Requirements
  • Leadership: Demonstrate leadership skills, including the ability to motivate and guide others.
  • Customer Focus: Provide exceptional customer service, ensuring clients are satisfied with their experience.
  • Communication Skills: Possess strong communication skills, including verbal and written communication.
  • Problem-Solving: Demonstrate strong problem-solving skills, including the ability to identify, analyze, and solve problems.
  • Computer Skills: Be proficient in using a computer and specialized software, including Microsoft Word, Excel, Access, and Outlook.
Working Conditions

This position requires the ability to work in a fast-paced environment, with a high level of noise and activity. The associate must be able to stand, walk, stoop, kneel, crouch, and climb, as well as manipulate up to 50 pounds. The associate must also be able to work at a computer for long periods of time and be confident around pets.



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