Service Assistant

4 weeks ago


Alpharetta GA USA, United States Jenis Splendid Ice Cream LLC Full time
About the Role

We are seeking a highly motivated and customer-focused Service Assistant to join our team at Jeni's Splendid Ice Creams. As a Service Assistant, you will play a key role in delivering exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities
  • Lead shifts and perform limited executive functions, including inventory management and handling deposits.
  • Act as a coach and role model for the shop team, providing guidance and support to ensure seamless operations.
  • Expertly manage all on-the-line operations and service functions, ensuring a high level of quality and efficiency.
  • Communicate effectively with leadership and team members to ensure smooth shift execution and address any concerns or issues.
  • Provide world-class customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
Requirements
  • Full-time presence with night and weekend availability.
  • Passion for customer service and a commitment to delivering exceptional experiences.
  • Energetic, positive, and skilled communicator with strong interpersonal skills.
  • Strong work ethic, great judgment, and a good heart.
  • Calm under pressure and able to handle adversity with grace.
  • Master of daily operations and delegation, with a focus on team development and growth.
Benefits
  • Competitive hourly rate + tips.
  • Full-time hours with opportunities for career growth and development.
  • Paid time off and holidays.
  • 4% match on 401k contributions after 3 months of employment.
  • A one-month paid sabbatical after 3 years of continuous service.
  • Annual paid day to volunteer for a non-profit organization that matters to you.
  • 50% discount at Jeni's Scoop Shops and online.
About Jeni's Splendid Ice Creams

Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We're committed to making better ice creams and bringing people together through our unique and delicious products.


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