PC Support Specialist
4 weeks ago
We are seeking a highly skilled PC Technician Support Specialist to join our Technology Services and Operations team. As a Technical Support Specialist, you will play a critical role in supporting all end point systems and technology, providing exceptional customer experience, and contributing to the growth and development of our team.
Key Responsibilities- Manage the lease return process, working closely with our vendor to support laptop refresh
- Act as a Subject Matter Expert (SME) to assist with managing the asset (laptop) refresh process for a small team
- Perform and guide others to perform routine to highly complex processes and tasks pertaining to the support of Microsoft Windows and Apple Mac workstations, operating systems, and applications
- Provide support and receive escalations from team members in the use of desktop and laptop workstations, including hardware, operating system, and application troubleshooting/repair
- Utilize tools and applications required for administration of Microsoft Windows workstations, including tools utilized for remote workstation access, Microsoft SCCM for application installations, Symantec anti-virus, and Enterprise Vault clients
- Demonstrate an in-depth understanding of the skills equivalent to the successful completion of CompTIA A+ certification, including Microsoft operating system fundamentals and file systems, as well as TCP/IP fundamentals, including configuration and administration of workstation and printer network connectivity
- Typically, requires a minimum of 5 to 7 years of experience in a related field
- Requires advanced knowledge within a specific discipline, typically gained through extensive work experience and/or education
- Experience working with Microsoft Client Operating systems Win10/Win11 in an operational support/administrative function
- Experience supporting Cisco AnyConnect and security products on macOS and Windows
- Experience in creating accurate and concise support documentation/training manual for support and service desk teams
- Proficient and knowledgeable in Active Directory and related services, including Group Policy, Kerberos, and LDAP
As a PC Technician Support Specialist at Blue Shield of California, you will have the opportunity to work in a dynamic and supportive environment, with a focus on growth and development. We offer a competitive salary range of $31.39 to $43.94 for California, as well as a comprehensive benefits package and opportunities for professional growth and advancement.
We are an equal employment opportunity employer and welcome applications from diverse candidates. Please note that this role is subject to a background check and drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State, and local laws.
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