Systems Infrastructure Engineer

2 weeks ago

Nashville, Tennessee, United States TruGreen Full time
Position Summary

The Systems Infrastructure Engineer plays a crucial role in enhancing and sustaining computer systems while transitioning operational workflows and communications to digital platforms.

This position often requires flexibility in working hours to manage upgrades or repairs, ensuring minimal disruption to daily business activities.

The ideal candidate will possess the ability to prioritize essential tasks and oversee the development and enhancement of our systems, ensuring that updates and maintenance do not interfere with routine operations.


Key Responsibilities

  • Identifies application issues by collaborating with clients and assessing existing procedures.
  • Formulates solutions by analyzing and evaluating alternative workflow strategies.
  • Oversees solution implementation by setting specifications and coordinating with IT Business Analysts.
  • Validates outcomes through rigorous testing programs.
  • Ensures operational continuity by training client personnel and providing ongoing support.
  • Documents processes and solutions for future reference.
  • Enhances professional knowledge by engaging in educational opportunities and staying updated with industry publications.
  • Contributes to the organization's mission by achieving related objectives as required.
  • Performs additional duties as necessary.

Required Competencies

  • Customer Orientation and Sales Growth
  • Results-Driven with a Sense of Urgency
  • Adaptability to Change
  • Integrity and Core Values
  • Analytical Problem Solving and Decision Making

Education and Experience

Associate's degree in Computer Science or a related field, or an equivalent combination of education and experience.

3-5 years of experience in complex systems design, implementation, and support.

Preferred certifications include Microsoft and/or Cisco, though not mandatory.

Knowledge, Skills, and Abilities

  • Ability to cultivate customer relationships and deliver exceptional service.
  • Proficient in managing and resolving escalated customer service challenges.
  • Strong conflict resolution capabilities.
  • In-depth knowledge of company products and services.
  • Attention to detail and precision in work.
  • Excellent communication and negotiation skills across all client levels.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • Effective time management and organizational skills.
  • Ability to prioritize, organize, and manage multiple tasks efficiently.

Physical Demands & Working Conditions

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Regularly Required:
  • Sitting, standing, and walking.
  • Using hands and arms for handling, feeling, or reaching.
  • Speaking and hearing.
  • Utilizing close vision abilities.

Occasionally Required:
  • Lifting or moving up to 25 lbs.
  • Stooping, kneeling, crouching, or crawling.

Work Environment Characteristics

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Noise Level: Low to moderate
Adverse Conditions: Minimal

Fluency in English is required for this position.

TruGreen is dedicated to fostering a diverse and inclusive workplace, valuing the unique experiences and skills that veterans bring to our team. We encourage candidates from all backgrounds to apply.

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