Client Support Specialist

2 months ago

Takoma Park MD USA, United States Serene Marketing Inc. Full time

About Serene Marketing Inc.

Serene Marketing Inc. is a dynamic and innovative customer acquisition company dedicated to helping our clients expand their customer base and drive growth through strategic outreach and engagement.

Job Summary

We are seeking a highly skilled and motivated Client Support Specialist to join our team. As a Client Support Specialist, you will play a crucial role in building and maintaining strong relationships with clients, fostering positive interactions, and driving customer acquisition success.

Key Responsibilities

  • Client Collaboration: Collaborate with cross-functional teams, including marketing, customer service, and operations, to ensure seamless campaign execution and deliver exceptional client experiences.
  • Needs Assessment: Proactively engage with clients to understand their needs, preferences, and challenges, and provide tailored solutions to meet their objectives.
  • Customer Service: Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring client satisfaction through timely and effective communication.
  • Record Management: Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports to ensure data-driven decision making.
  • Troubleshooting: Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolution and minimize client disruption.
  • Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services that align with clients' needs and objectives, and present tailored solutions to drive revenue growth.

Requirements

  • Experience: Proven experience in client relations, account management, or a similar role, with a strong track record of delivering exceptional client experiences.
  • Interpersonal Skills: Excellent interpersonal, communication, and negotiation skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Problem-Solving: Strong problem-solving abilities and a solution-oriented mindset, with the ability to analyze complex issues and develop effective solutions.
  • Technical Skills: Proficient in using CRM software and other relevant tools, with the ability to adapt to new technologies and systems.
  • Time Management: Ability to multitask, prioritize, and manage time effectively, with a strong focus on meeting deadlines and delivering results.
  • Adaptability: Adaptability and resilience in a fast-paced and evolving environment, with a strong ability to pivot and adjust to changing client needs and priorities.

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