Client Support Specialist

1 month ago

Deer Park, United States 24Hr Safety Full time

Essential Responsibilities, includes but are not limited to

+ Effectively manage client quoting process; entry, client submission, tracking and follow-up

+ Effectively manage quote conversion to order, tracking (inbound/outbound) and fulfillment

+ Replies by phone or e-mail when necessary. Responds to regularly occurring requests for information from clients

+ Handles confidential and non-routine information

+ Works independently and within a team on special nonrecurring and ongoing projects.

+ Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.

+ Supporting director with filing, contracts and special projects.

SAFER Competencies

+ Sincere and Committed to Customer Service & Safety

+ Accurate and Productive to Support Quality

+ Fearlessly Ethical, Fair and Consistent to ensure Organizational Integrity and Safety Compliance

+ Empowered to support engaged growth by ensuring team collaboration, development and motivation

+ Ready & Urgent Subject Matter Leader

Qualifications

+ Associates or Bachelors degree from a college or university preferred but not required; or three to five years related experience and/or training; or equivalent combination of education and experience.

+ Proficient Microsoft Office skills, with an ability to become familiar with specific programs and software

+ Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities

+ Preferred to have experience in either Safety, Oil & Gas or construction industry.

+ Must have experience in maintaining bid packages and proposals

+ Must have experience servicing inside sales, customer service and client inquires

+ Must be able to follow-through and follow-up with any and all requests

+ Screening calls a must

+ Must have great communication skills (verbal and written)

+ Customer service driven

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing the duties of this job, the employee is required to be in a stationary position over 90% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The person will constantly operate a computer, speak over the phone, utilize a keyboard and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to converse verbally to exchange accurate information. Must be able to visually scan documents in detail to detect and identify needs. The employee must occasionally lift and/or move up to 20 pounds.

+ This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Position Type/Expected Hours of Work

This is a full-time, direct hire position. Hours of operation are Monday through Friday, 8:00 am to 5pm. Overtime or weekend hours may be needed.

Travel

0%

Equal Opportunity Employment

We are committed to providing equal employment opportunities. We recognize each individuals potential to offer significant contributions to our organizations growth and stability.

E-Verify

This Employer participates in E-Verify.

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