Senior Technical Big Data Support Specialist

4 weeks ago


Lansing, Michigan, United States Oracle Full time
Job Overview:

As a member of the Support organization at Oracle, your primary focus will be to deliver exceptional post-sales support and solutions to our global customer base. This involves resolving complex technical inquiries via phone and electronic means, as well as providing expert advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Key Responsibilities:

Resolve Service Requests logged by customers on Oracle products and contribute to proactive support activities according to product support strategy and model.

Own and resolve problems, managing customer expectations throughout the Service Request lifecycle in accordance with global standards.

Work towards adopting and contributing to new processes and tools, such as diagnostic methodology, health checks, and scripting tools.

Contribute to Knowledge Management content creation and maintenance, ensuring up-to-date and in-depth knowledge of new products released in the market for supported products.

Requirements:

Bachelor's degree in computer science, engineering, or a related technical field.

5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), Linux OS, and areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie, etc.

Excellent verbal and written skills in English.

Preferred Skills:

Good hands-on experience in Linux Systems, Cloudera Hadoop architecture, administration, and troubleshooting skills with good knowledge of different technology products/services/processes.

Experience in multi-tier architecture environment required.

Fundamental understanding of computer networking, systems, and database technologies.

Oracle Benefits:

Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, short-term disability, long-term disability, life insurance, and AD&D. Additionally, Oracle provides a 401(k) Savings and Investment Plan with company match, flexible vacation, paid holidays, paid sick leave, paid parental leave, adoption assistance, employee stock purchase plan, financial planning, and group legal services.Oracle is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates.

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