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Executive Account Manager

2 weeks ago

Raleigh, North Carolina, United States JLL Full time
About Our Company

Jones Lang LaSalle IP, Inc. is a leading global provider of real estate and investment management services.

The Opportunity

We are seeking an experienced Account Executive to join our team and lead the development of account plans that drive results and foster long-term relationships with our clients.

This senior leadership role is responsible for anticipating client needs and delivering exceptional service to exceed key performance indicators within contracts. The successful candidate will build and sustain high-performing teams that deliver operational excellence and keep employees engaged and thriving.

In conjunction with the Work Dynamics leadership team, the Account Executive will translate the firm's strategy and goals into business opportunities, driving revenue growth and profitability.

  • Exceeding Client Expectations:
    • Create an account plan that aligns objectives, drives results, and secures future contract renewals.
    • Drive account growth by articulating our value proposition and expanding services provided.
    • Establish outstanding relationships with key stakeholders by soliciting feedback and delivering world-class client service.
  • Building High-Performance Teams:
    • Ensure the hiring of the highest-qualified candidates for all roles on the account.
    • Build actionable and measurable career development plans for direct reports.
    • Advance the firm's diversity and inclusion priorities through purposeful talent planning.
  • Achieving Financial Results and Contributing to Firm's Revenue Growth:
    • Present an annual commercial plan with key objectives, client satisfaction results, summary of value-add activities, and targeted expansion plans.
    • Proactively manage the account budget and identify opportunities to generate additional revenue.
    • Mitigate risk for the firm by maintaining Accounts Receivable below 60 days payable.
Key Responsibilities
  • Develop and implement account plans to delight clients and ensure healthy long-term relationships.
  • Anticipate client needs and deliver exceptional service to exceed key performance indicators.
  • Build and sustain high-performing teams that deliver operational excellence and keep employees engaged and thriving.