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AV/VTC Systems Technician

2 months ago

Washington DC USA, United States NetCentrics Corporation Full time
Job Summary

We are seeking a skilled AV/VTC Systems Technician to join our team at NetCentrics Corporation. As a key member of our organization, you will be responsible for maintaining and troubleshooting a wide variety of AV/VTC equipment, including cameras, microphones, audio and video playback, recording, and duplication devices.

Key Responsibilities
  • AV/VTC Equipment Maintenance: Perform routine operational tests and fault isolation on AV/VTC systems and equipment to ensure optimal performance.
  • Ticket Management: Work through and complete assigned tickets in a timely manner to meet customer requirements.
  • Event Support: Reserve, schedule, and set up audiovisual equipment as required for events and functions.
  • Preventative Maintenance: Perform regular Preventative Maintenance inspections of AV/VTC equipment to prevent equipment failures.
  • Equipment Installation: Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires, and cables to meet customer requirements.
  • Integration and Testing: Integrate customer devices with conference room equipment, monitor sound feeds to ensure quality, test and resolve equipment issues, and maintain inventory of equipment.
  • Customer Coordination: Coordinate requirements with customers and distant end, using appropriate software to update reservations database.
  • ATC & VTC Bridge Connection: Coordinate and schedule ATC & VTC Bridge connection requests and send connection detail information to customers, as well as perform connection testing with far-site participants.
Additional Responsibilities
  • Team Supervision: Supervise junior AV/VTC technicians during the operation, maintenance, and troubleshooting of AV/VTC equipment and related components.
  • Equipment Testing: Test equipment and its functionality to ensure optimal performance.
  • Problem Resolution: Possess all the skill sets of a junior AV technician, including problem recognition, research, isolation, resolution, and follow-up steps.
  • Interdepartmental Collaboration: Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Required Qualifications
  • Education: High School Diploma
  • Experience: 5+ years of relevant VTC or Help Desk experience.
  • Clearance: TS/SCI Required
  • Certification: DoD 8570 IAT Level II Certification (Desired)