VTC Operations Specialist

7 hours ago


Hanscom Afb MA USA, United States Abacus Technology Full time
Job Title: VTC Coordinator

Abacus Technology is seeking a highly skilled VTC Coordinator to facilitate and provide technical support for VTC operations for the Technical Advisory and Assistance Services (TAAS) program at Hanscom AFB.

Responsibilities:
  • Support the primary facilitator and technical coordinator for all Video Teleconference (VTC) suites.
  • Maintain the COMSEC inventory for AFNWC/NC and related documentation.
  • Act as the alternate Telephone Control Officer (TCO) to assist with Voice over Internet Protocol phones (vIPers).
  • Assist with Unified Communications Tasks as required.
  • Aid with operations and maintenance of all phones and VTCs.
  • Act as the alternate scheduler of the VTCs for the unit.
  • Monitor equipment to ensure all equipment is upgraded to the latest version and ensure all Unified Communications (UC) equipment is compliant with applicable regulations, including DISA STIGS and TEMPEST.
Requirements:
  • 10+ years of experience in a VTC role.
  • Bachelor's degree in a related field.
  • Knowledge of VTC systems and how to operate.
  • Experience with common VTC codecs such as Polycom and Cisco.
  • Experience with Microsoft Office Suite, particularly Microsoft Teams.
  • Strong customer service experience and communication skills.
  • Ability to interact professionally with end users.
  • Self-starter with good organizational skills and ability to manage time and priorities effectively.
  • Ability to lift and carry up to 40 lbs.
  • Ability to stand or sit for extended periods of time (up to three hours), stoop, kneel, crouch, crawl, climb (stairs, ladders) and balance (ascend/descend, work atop, traverse).
  • US citizenship and current Top Secret clearance.

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