Security Operations Manager

5 days ago


Winfield Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

The Security Coordinator reflects the mission, vision, and values of Northwestern Memorial Healthcare, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards.

Key Responsibilities
  • Communicate regularly with other Security Services leadership, including Program Managers, Regional Manager, and Regional Director regarding departmental needs.
  • Assist in identifying opportunities for improvement regarding Security Services issues at the site.
  • Seek and relay feedback from the team on departmental improvements.
  • Oversee general security monitoring, providing recommendations to ensure compliance with Northwestern Memorial Healthcare and Security Services policies as needed.
  • Maintain personal knowledge of industry standards and technology trends in healthcare security.
  • Ensure Security Services employee personnel file documentation is up to date at all times.
  • Collaborate with other site leaders to ensure a safe environment.
  • Assist in the rollout and education of new processes in a positive manner, along with development of site and building specific security procedures and policies.
  • Develop and maintain relationships with customers, such as department Managers and Directors.
  • Responsible for audits and metrics, including Security Performance and Key Performance Indicators, to assist with compliance to Security Services policy and procedure.
  • Assist in creating a culture that supports Northwestern Memorial Healthcare's Patients First mission.
  • Complete departmental and Environment of Care assessments as directed.
  • Oversee the onboarding of new hires and Field Training Officer programs, including orientation, internal training, IAHSS testing, and annual mandatory education and competencies.
  • Ensure integrity and timely reporting of security metrics to leadership for monthly and annual reports.
  • Develops and maintains relationships with key internal partners to ensure public safety within and around Northwestern Memorial Healthcare properties.
  • Comply with security compliance with regulatory standards, including Environment of Care (EOC), Joint Commission, and Illinois Emergency Management Association (IEMA).
  • Comply with security laws, regulations, and contract requirements; direct subordinates in enforcing compliance; and maintain relationships with law enforcement, regulatory agencies, and other issuers of security requirements.
  • Support programs based on strategic security services initiatives at the local or system level.
  • Promote and maintain a positive and constructive working environment.
  • Other responsibilities as designated in support of organizational priorities.


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