Customer Service Representative
4 days ago
We are a dynamic and innovative company, Eclipse Solutions, dedicated to delivering exceptional services to our customers. As a Customer Advisor, you will play a vital role in ensuring our customers receive top-notch support and guidance.
Key Responsibilities:
- We inspire our customers with our service and have conversations in our customer center and over the phone
- We identify customer needs and answer questions, such as those regarding annual billing
- We take care of existing customers of Eclipse Solutions
- We conduct tariff consultations and create offers for customers with the goal of long-term customer retention
- We explain contract relationships, such as price adjustments, contract duration, rights and obligations
- We handle customer inquiries, such as those regarding moving, changing contracts, and adjusting installments
- We maintain master data and make adjustments and corrections to customer data in SAP
- We work closely with the teams of billing, debt management, and contract processing
- Provide technical support for our team
- Completed vocational training (commercial)
What We Offer:
- A stable and system-relevant employer
- Long-term prospects and a balance between work and personal life
- Opportunities for professional growth and development
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