Customer Service Ambassador

4 days ago


Clarksville, Tennessee, United States Onsite Plumbing Heating & Air LLP Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Onsite Plumbing Heating & Air LLP. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, providing product information, and resolving technical issues in a timely and professional manner.

Key Responsibilities
  • Customer Interaction: Handle customer inquiries and complaints in a courteous and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
  • Product Knowledge: Provide accurate and up-to-date information about our products and services, including features, benefits, and technical specifications.
  • Troubleshooting: Troubleshoot and resolve product issues and concerns in a timely and efficient manner, using your technical expertise and problem-solving skills.
  • Documentation: Document and update customer records based on interactions, ensuring that all relevant information is accurately recorded and easily accessible.
  • Knowledge Management: Develop and maintain a comprehensive knowledge base of our products and services, staying up-to-date with the latest developments and advancements.
Requirements
  • Experience: Previous experience in customer service, sales, or other related fields, with a proven track record of delivering exceptional service and resolving complex issues.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to build rapport with clients and communicate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance as needed to ensure the delivery of exceptional customer service.


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