Patient Access Representative

6 days ago


Mishawaka, Indiana, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Trinity Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients, while providing exceptional customer service and maintaining the highest level of accuracy and integrity.

Key Responsibilities
  1. Registration and Scheduling: Verify patient demographic and clinical information, obtain necessary signatures, and ensure accurate registration in the electronic medical record.
  2. Customer Service: Provide timely and courteous service to patients, families, and visitors, ensuring a positive experience throughout all interactions.
  3. Insurance and Billing: Verify insurance coverage, collect patient liabilities, and process payments in a timely and accurate manner.
  4. Bed Control and Medical Necessity: Validate medical necessity, ensure clinical and financial clearance, and perform bed control functions to ensure accurate patient status.
  5. Problem-Solving and Communication: Resolve account, system, and technology issues, and communicate effectively with patients, families, and healthcare teams to ensure smooth patient flow.
Requirements
  • Education: High school graduate required; Associates Degree or equivalent combination of education and experience preferred.
  • Licensure: None required.
  • Experience: At least one year of experience in a healthcare provider or payer environment, performing patient access and/or customer service activities.
  • Skills: Excellent communication and interpersonal skills, accuracy, attentiveness to detail, and time management skills. Working knowledge of third-party payer regulations, medical terminology, and word processing and spreadsheet applications.
About Trinity Health

Trinity Health is a not-for-profit, Catholic healthcare system committed to delivering high-quality, patient-centered care. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all colleagues.



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