Customer Service Liaison

3 weeks ago


Port Jervis, New York, United States WMC Health Network Full time

Job Summary:

The Customer Service Liaison is responsible for managing the communication network of WMC Health Network. This role requires excellent communication skills, a positive attitude, and the ability to handle stressful situations with ease.

Key Responsibilities:

• Receive and direct incoming calls to the appropriate hospital staff and departments
• Provide callers with necessary information and assist with inquiries
• Coordinate all calls and ensure that patient and family member inquiries are handled appropriately
• Perform administrative and secretarial duties as needed
• Act as a receptionist for the main hospital lobby and operator
• Answer incoming calls and direct visitors and patients to all areas of the hospital as needed

Qualifications/Requirements:

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills
• Ability to work with volunteers and handle stressful situations with ease
• Must be able to work in a fast-paced environment and prioritize tasks effectively

Education:

High School Diploma or Equivalent

Other:

Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.



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