Director, Consumer Protection Compliance Specialist

4 weeks ago


Denver, Colorado, United States Western Union Full time
Lead Consumer Protection and First Line of Defense Oversight

Spearhead efforts to improve customer and agent experience with compliance controls while fulfilling regulatory and legal commitments, including US Settlement requirements.

Strengthen Compliance Culture

Develop and execute strategies to strengthen both customer-focused compliance efforts and the business's corresponding lines of Defense responsibilities, ensuring awareness, ownership, and performance.

Collaborate Across Functions

Partner with leaders across Privacy, Enterprise Risk, InfoSec, Agent Operations, Product Strategy, and Digital teams to enhance compliance processes, mitigate risks, and improve efficiency.

Regulatory Liaison and Audits

Serve as the point of contact for regulatory bodies, law enforcement, and other third parties. Ensure timely and complete responses to audits and regulatory examinations.

Drive Efficiency and Accountability

Lead efforts to reduce inefficiencies, clarify roles, and foster a team culture of transparency, accountability, and trust.

Key Responsibilities:
  • Lead consumer protection and first line of defense oversight initiatives
  • Develop and execute strategies to strengthen compliance culture
  • Collaborate with cross-functional teams to enhance compliance processes
  • Serve as regulatory liaison and point of contact for audits and examinations
  • Drive efficiency and accountability within the team
Requirements:
  • Minimum 10 years of experience in a compliance or regulatory advisory role within a financial institution, law firm, or government agency
  • Extensive knowledge of consumer protection, AML (Anti-Money Laundering), Reg E, and fraud prevention regulations within the financial services industry
  • Proven leadership in a corporate compliance function, preferably within a major financial institution, and experience managing offshore teams
  • Strong partnership skills with departments such as Privacy, Enterprise Risk, InfoSec, and Legal to drive business compliance and risk mitigation strategies
  • Excellent communication skills, with the ability to convey complex regulatory matters clearly and effectively to a wide range of audiences
  • Bachelor's degree or equivalent experience
About Western Union

Western Union is a global financial services company that provides innovative financial solutions to individuals and businesses. We are committed to making financial services accessible to everyone, everywhere.

What We Offer
  • Competitive salary range: $175,000 - $225,000 USD per year
  • Short-term and long-term incentives
  • Multiple health insurance options
  • Accident and life insurance
  • Access to best-in-class development platforms
Hybrid Work Model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.

Equal Employment Opportunity

Western Union is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.



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