Network Support Specialist

2 weeks ago


Orlando, Florida, United States TEKsystems Full time

Job Overview:

We are seeking a skilled Network Support Technician to join our team at TEKsystems. As a key member of our technical support team, you will be responsible for providing top-notch customer service and technical expertise to our clients.

About the Role:

This is an exciting opportunity to work with a leading provider of technology services and solutions. As a Network Support Technician, you will be working closely with our clients to identify and resolve network-related issues in a timely and efficient manner.

Key Responsibilities:

  • Provide exceptional customer service to our clients via phone, email, or remote desktop support.
  • Analyze and troubleshoot complex network issues using your technical expertise and problem-solving skills.
  • Collaborate with internal teams, such as NOC, Network Administration, Engineering, and Field Operations, to escalate issues and ensure timely resolution.
  • Document all interactions and updates in our ticketing system.
  • Develop and maintain a deep understanding of our clients' network infrastructure and configurations.

Requirements:

  • At least 1 year of experience in a Contact Center or Technical Support role, with a strong focus on customer service and troubleshooting.
  • Experience working in a Cisco environment is highly recommended, but not required. Knowledge of Juniper networks is a plus.
  • A strong passion for learning and expanding your knowledge of networking technologies and concepts.
  • Able to think outside the box and provide creative solutions to complex problems.
  • Excellent communication and documentation skills, with the ability to clearly articulate technical information to both technical and non-technical stakeholders.

Benefits:

  • Competitive salary: $65,000 - $80,000 per year.
  • Ongoing training and development opportunities to help you grow your career.
  • A dynamic and supportive work environment that encourages collaboration and teamwork.
  • The chance to work with a leading provider of technology services and solutions.

Why Choose Us?

TEKsystems is a global leader in technology staffing and services, with a reputation for delivering high-quality talent and solutions to our clients. We offer a dynamic and supportive work environment that encourages collaboration and teamwork. Our employees enjoy ongoing training and development opportunities, competitive salaries, and a range of benefits to support their well-being and career growth.



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