Parts Sales Representative

1 day ago


Troy, Illinois, United States Truck Centers, Inc. Full time
Job Summary

Truck Centers, Inc. is seeking a highly skilled and customer-focused Parts Counter Sales Representative to join our team. As a key member of our sales team, you will be responsible for assisting customers in finding the commercial vehicle and equipment parts they need, whether in person or over the phone.

Key Responsibilities
  • Sell Parts: Assist customers in a fast-paced setting, providing expert knowledge of our parts inventory and technical information.
  • Utilize Resources: Quickly and efficiently look up parts and technical information, check inventory, and locate stock within our TCI network.
  • Handle Transactions: Ensure all sales transactions are completed accurately and promptly, adhering to TCI policies, including verifying signatures, credit cards, and customer identity.
  • Coordinate Orders: Schedule orders for shipment, delivery, or customer pick-up, ensuring they are processed quickly.
  • Process Returns: Issue credits for returned parts, verifying purchase details with original invoices or reference numbers.
  • Customer Follow-Up: Regularly check in with customers on order status, provide estimates, and make routine sales calls to maintain strong customer relationships.
  • Accurate Data Entry: Enter part numbers accurately to determine costs on repair orders.
Requirements
  • High School Diploma or GED
  • 2+ years of parts sales experience is highly preferable
  • Thorough knowledge of basic computer operations and inventory control systems
  • Demonstrated customer service and communication skills
  • Strong organization skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
  • Must be able to pass a pre-employment background check, physical, and drug screen.
  • Ability to lift or move up to 80 lbs. unassisted
What We Offer
  • 401(k) with company match
  • Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
  • Paid time off including paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave
  • Employee assistance program
  • Wellness program
  • Company paid uniforms
  • Company paid boot allowance

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