Print and Promotional Products Coordinator
4 weeks ago
At Innovative Office Solutions LLC, we're passionate about helping brands stand out in a crowded marketplace. If you're highly motivated and inquisitive about how things work, and enjoy creative problem-solving and innovative concepts, you might be a great fit for our team.
As a Print and Promotional Products Coordinator, you'll be learning and living our Innovative culture. You'll gain competency and confidence in our suppliers and products by providing an exceptional customer experience.
Key Responsibilities:
- Respond to customer requests in a timely manner, ensuring a high level of customer satisfaction.
- Complete basic order entry and estimating with accuracy, meeting category benchmark goals.
- Maintain workflow for customer order volume, adhering to industry benchmarks.
- Prepare proposals and quotes, client confirmations, and manage artwork approval processes.
- Manage customer returns, if assigned.
- Demonstrate a basic understanding of graphic design knowledge.
- Provide customers and Account Executives with confirmation of order completion.
- De-escalate customer concerns as they arise, in partnership with Account Executives and Manager.
- Obtain TAS Certification within a specified timeframe.
Minimum Qualifications:
- High School education or equivalent.
- 2-5 years of customer service experience.
- 2-5 years of promo industry experience preferred.
- Proficient with computer programs such as Microsoft Excel, Word, and Outlook.
- Ability to work under pressure and meet deadlines.
- Ability to work with detailed information accurately.
- Ability to communicate both written and orally.
- Ability to work both independently and in a collaborative, team environment.
- Strong organization and prioritization skills.
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