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Management Role for Customer Service and Operations

2 months ago

Newport News, Virginia, United States Merry Maids Full time
About the Role

Merry Maids is seeking a highly skilled and experienced professional to join our office team as a leader. This is a fantastic opportunity for a self-motivated individual with excellent customer service and time management skills to take on a leadership role and contribute to the growth and success of our company.

Key Responsibilities
  • Office Management: Ensure the smooth operation of our office, including opening and closing procedures, staff supervision, and daily operations.
  • Staff Supervision: Recruit, hire, and train a team of 20+ cleaning technicians, providing guidance and support to ensure they meet our high standards.
  • Customer Satisfaction: Work closely with customers to ensure their needs are met, and their satisfaction is guaranteed.
  • Training and Onboarding: Develop and implement training programs to ensure new team members are equipped with the skills and knowledge needed to succeed.
  • Scheduling and Operations: Manage daily schedules, customer and employee, to ensure efficient and effective operations.
  • Communication: Develop and maintain strong relationships with customers, employees, and stakeholders through effective communication and problem-solving skills.
Requirements
  • Leadership Experience: Proven track record of leadership experience, preferably in a customer-facing role.
  • Customer Service: Excellent customer service skills, with the ability to communicate effectively and resolve issues in a professional manner.
  • Time Management: Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Teamwork: Ability to work collaboratively with a team to achieve common goals and objectives.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and make sound decisions.
What We Offer

Merry Maids offers a competitive salary, benefits package, and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.