Customer Service Representative

4 weeks ago


Newport News, Virginia, United States Chick-fil-A Yoder Plaza Full time
Job Summary

Foster a culture of excellence and create loyal customers by executing the principles of Second Mile Service, Operational Excellence, and Creating Emotional Connections.

Key Responsibilities
  • Read, understand, and comply with all parts of the Team Member Handbook.
  • Understand and execute the principles of Second Mile Service, Operational Excellence, and Creating Emotional Connections.
  • Deliver high-quality food and meet presentation expectations.
  • Ensure the FIFO model is followed and packaging, food presentation, and quality are top-notch.
  • Handle customer issues professionally and play a positive role in customer recovery.
  • Arrive on time, maintain a positive attitude, and work diligently throughout your shift.
  • Continuously improve yourself by finding ways to work more efficiently and effectively.
  • Proactively pursue certification and seek opportunities for cross-training.
  • Be responsible for filling your shift if unable to work.
  • Ensure your appearance meets the Handbook's standards.
  • Be a team player and demonstrate good stewardship and ownership for the business.
  • Back of the House (BOH) - Utilize the holding and timing system and batch numbering on holding pans and in the chute system.
  • BOH - Track waste and store according to procedure.
Requirements
  • Available to work a minimum of # hours per week.
  • Understand and execute Chick-fil-A's customer service standards and operational excellence.
Skills
  • Outgoing and friendly.
  • Great attitude and work ethic.
  • Dependable and honest.
  • Demonstrate leadership attributes and be a team player.
  • Positive attitude and role model.
  • Responsive to team needs and takes initiative.
  • Works to serve others and motivated to grow and learn.
  • Great verbal communicator and outgoing/friendly/patient.
  • Desire for ongoing training and education.
  • Detailed and keenly observant.
  • Passion for procedural discipline.
  • Able to lift 40-60 pounds consistently.


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