Team Lead

2 months ago

Valdosta, Georgia, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled Team Lead - Member Services to join our team at Sam's Club. As a Team Lead, you will be responsible for overseeing the member service area, ensuring that members receive exceptional service and support. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Lead and manage a team of member service representatives to ensure excellent customer service and support.
  • Develop and implement processes and procedures to improve member service and satisfaction.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and analyze sales data and customer feedback to identify areas for improvement.
  • Develop and implement strategies to increase sales and improve customer satisfaction.
Requirements
  • 6 months retail experience, including operating front-end equipment and 6 months customer service experience.
  • Must be 18 years of age or older.
  • Leading a front-end team and supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits
  • Competitive pay and performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
About Sam's Club

At Sam's Club, we offer a supportive and inclusive work environment that values diversity and promotes growth and development. We are committed to providing our members with exceptional service and support, and we are looking for talented individuals who share our vision and values.

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