Member Team Lead
4 weeks ago
We are seeking a highly skilled and experienced Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for providing exceptional customer service, leading a team of associates, and ensuring that our members have an exceptional shopping experience.
Key Responsibilities- Provide exceptional customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
- Lead a team of associates, providing guidance, training, and coaching to ensure that they are equipped to provide excellent customer service.
- Ensure that our members have an exceptional shopping experience, by maintaining a clean and organized store, and ensuring that all products are accurately priced and stocked.
- Collaborate with other departments to ensure that our members receive a seamless shopping experience.
- Develop and implement processes and practices to improve customer service and sales.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Develop and implement strategies to improve sales and customer service.
- 6 months retail experience, including operating front-end equipment and customer service experience.
- Must be 18 years of age or older.
- Leading a front-end team and supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
We offer a competitive salary, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.
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