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Guestroom Care Specialist

2 months ago


Stafford, Texas, United States Wyndham Hotels & Resorts Full time

Position: Room Service Attendant

Company Overview:

Wyndham Hotels & Resorts is a premier hotel franchisor and management company, recognized globally for its extensive portfolio of hotel brands. With a presence in over 80 countries, we are committed to providing exceptional experiences for our guests.

Job Summary:

The Room Service Attendant plays a vital role in ensuring that guest accommodations are maintained to the highest standards of cleanliness and comfort. This position requires a focus on delivering courteous and efficient service to enhance the overall guest experience.

Key Responsibilities:

  1. Maintain cleanliness and organization of guest rooms according to established standards.
  2. Prepare and restock housekeeping carts with necessary supplies.
  3. Remove waste and soiled linens from guest rooms and common areas.
  4. Ensure public areas are kept tidy and presentable.
  5. Report maintenance issues and lost items to the appropriate personnel.
  6. Uphold high standards of personal grooming and uniform compliance.

Qualifications:

Preferred candidates will possess a high school diploma or equivalent, along with experience in hospitality or a related field. Physical stamina is essential, as the role may require lifting and standing for extended periods.

Skills and Abilities:

Effective communication skills are necessary to interact with guests and team members in a friendly and professional manner. The ability to multitask and prioritize responsibilities is crucial to meet the demands of the role.

Commitment to Excellence:

All employees are expected to demonstrate a commitment to guest satisfaction by being attentive, friendly, and helpful at all times. Regular attendance and participation in required training sessions are essential to maintain the standards of Wyndham Hotels & Resorts.