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Pharmaceutical Sales Engagement Specialist
2 months ago
Otsuka Pharmaceutical Co. is dedicated to enhancing patient care through innovative customer engagement strategies tailored to meet the evolving needs of patients, caregivers, and healthcare professionals (HCPs).
Position Summary:The newly established customer engagement model focuses on local healthcare environments, aiming to provide a seamless experience that prioritizes patient care. This model fosters collaboration among account management, medical teams, patient access, and market access to effectively engage local healthcare systems and identify opportunities for enhancing patient experiences.
Role Responsibilities:The Health Science Advisor (HSA) will utilize a combination of in-person, virtual, and digital tools to connect with HCPs, offering comprehensive knowledge about Otsuka's products and the conditions they address. Key responsibilities include:
- Proactive Outreach: Engage HCPs on critical topics such as product access, on-label information, and established patient care guidelines.
- Customer Engagement: Utilize various digital tools to interact with customers, ensuring their inquiries are addressed and feedback is collected to improve service quality.
- Thought Leadership: Organize and facilitate discussions among local provider groups to share insights on experiences and outcomes.
- Business Planning: Collaborate with the ecosystem lead to provide local market insights that inform strategic business goals and initiatives.
To be considered for this role, candidates should possess:
- A minimum of 2 years of experience in pharmaceutical or medical device sales.
- Residence within a commutable distance of the designated sales territory.
Ideal candidates will have:
- Experience in cross-functional roles within the life sciences sector.
- 4 or more years of experience in sales, particularly in complex healthcare environments.
- Clinical nursing or Advanced Practice Nurse (APN) experience.
- A proven track record of achieving sales targets and providing training or mentorship.
Successful candidates will demonstrate:
- Accountability for Results: A commitment to high performance and leading change.
- Strategic Thinking: The ability to make informed decisions that consider long-term impacts.
- Customer Centricity: A focus on the needs of customers and stakeholders.
- Effective Communication: The ability to convey information clearly and respectfully.
- Collaborative Spirit: Valuing diverse perspectives to achieve common goals.
Otsuka is an equal opportunity employer, welcoming applicants from diverse backgrounds.
