Sales and Service Director

4 weeks ago

Longview, Texas, United States 24 Hour Fitness Full time

Job Summary

The Sales and Service Manager is responsible for delivering an exceptional sales and service experience to all guests and members at 24 Hour Fitness. This includes hiring and developing a talented team of sales and service experts who build relationships and translate the value of our product and service offerings.

The SSM drives both successful guest and member engagement, and attainment of sales revenue goals. They lead by example to provide a clean, friendly, well-maintained club to members and guests.

Key Responsibilities

  • Hires, trains, and fosters continuous development of all Sales and Service team members.
  • Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs.
  • Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.
  • Cultivates Sales and Services team members' skills through continuous assessment, feedback, and coaching.
  • Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
  • Manages overall performance, engagement, and personnel matters for Sales and Service team members.
  • Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
  • Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail, and member retention.
  • Drives all new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.
  • Develops business plans and reviews weekly sales numbers and club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.
  • Establishes monthly, weekly, and daily sales goals for all Sales and Services team members.
  • Develops, executes, and coordinates local club marketing activities.
  • Generates new business through lead management.
  • Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.
  • Ensures new members are properly onboarded with a plan to help achieve their intended health and wellness goals.
  • Consistently achieves or exceeds personal and team sales goals.
  • Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
  • Lead by example to provide a clean, friendly, well-maintained club to members and guests.
  • Engage members with various fitness offerings, including personal training, group exercise classes, and 24GO digital content.
  • Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.

Requirements

  • Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
  • Possess a strong member-centric focus and is comfortable in engaging with members in person.
  • Responds professionally to requests and inquiries from guests, members, and team members.
  • Possesses strong organizational skills to execute and prioritize multiple tasks.
  • Minimum Educational Level/Certifications: High School Diploma or GED required, Bachelor's Degree preferred.
  • Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization.
  • Minimum Work Experience and Qualifications: Prior management experience in service sales industry leading 4-10 employees preferred, 1-2 years of experience in service sales preferred, Fitness industry experience preferred.

Benefits

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company-paid benefits that are automatically provided at no cost, such as group life and accident insurance.

There are eligibility requirements for each plan based on your position, hire and/or service date, and your average hours worked.

Benefit-eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Accrue 1 hour of sick time for every 30 hours worked.

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $25.98

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