Executive Director of Dining Operations

2 weeks ago


New York, New York, United States Columbia University Full time
Job Summary

Columbia University seeks an experienced Executive Director to lead the Dining and Culinary departments across both the Morningside and Manhattanville campuses. The successful candidate will provide operational and organizational leadership, driving strategic plans to improve interdepartmental communications, customer service delivery, and information processing.

Key Responsibilities
  • Develop and implement strategic plans to increase sales and customer satisfaction in Dining and Culinary Centers.
  • Create and oversee service policies, programs, and systems to support the department's financial goals.
  • Lead the development of long- and short-range planning for all services in Dining and Culinary Centers, including capital projects and performance management.
  • Collect and analyze key result areas such as sales data, customer demographics, and historical trends.
  • Oversee the collection of competitive product and pricing information, and recommend sales and pricing strategies.
  • Develop the Marketing and Communications strategy for the academic year, including events and social media programs.
  • Provide leadership in managing and developing a self-supporting campus food service operation.
  • Supervise and support the Assistant Vice President's plan to attain the department's operational goals.
  • Oversee all aspects of new unit openings, including strategic planning and staff training.
  • Lead the Senior Management team with performance management and develop the annual training program for Managers.
  • Provide guidance to unit managers on resolving employee-related issues and grievances.
Requirements
  • Bachelor's Degree required.
  • Minimum of 8 years of related work experience.
  • Operations experience in a university or not-for-profit setting is a plus.
  • Demonstrated skills in problem assessment and resolution, as well as collaborative problem-solving in a complex setting.
  • Management experience in a higher education setting, along with the ability to encourage innovative change, is highly desired.
About Columbia University

Columbia University is an equal opportunity employer committed to diversity and inclusion. We are committed to hiring qualified local residents.



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