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Customer Service Representative

2 months ago

New York, New York, United States Volvo Cars Full time

We are seeking a highly skilled and motivated individual to join our team as a Cashier/Receptionist. This role requires excellent customer service skills and a winning attitude. The successful candidate will be responsible for receiving calls into the dealership, determining the nature of the caller's business, and directing them to their destination. Additionally, this position will involve basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.

Company Overview

Volvo Cars Manhattan is a leading luxury automotive dealership in New York City, renowned for its exceptional sales and service. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the most successful dealerships in the world.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Professional work environment with a team of experienced and dedicated individuals
  • State-of-the-art facilities and equipment
  • Recognition and rewards for outstanding performance

Responsibilities

  • Calculate customer bills using our dealership's computer system
  • Receive cash, checks, and credit card payments from customers and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers
  • Answer phones and direct consumers to the proper department and follow up in a timely manner
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Operate switchboard telephone system
  • Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold
  • Assist managers with various clerical duties as needed
  • Be friendly, professional, courteous, and efficient when working with all customers and employees
  • Familiarize yourself with department structures and internal procedures for assisting customers efficiently

Qualifications

  • Experience with Microsoft Office suite is a plus
  • Available to work flexible hours on weeknights and weekends
  • Ability to communicate customers' interests, needs, and requests to management and sales personnel
  • Professional personal appearance
  • Clean driving record