Salesforce Administrator

2 days ago

Greenville, South Carolina, United States InsideHigherEd Full time
Job Summary:

This is a challenging and rewarding opportunity to join our team as a Salesforce Administrator. As a key member of our Information Technology and Computing Services (ITCS) department, you will be responsible for managing the University's Enterprise Salesforce environment. Your primary goal will be to collaborate with business and technical stakeholders to design, configure, and implement Salesforce solutions that meet the current and future needs of the university.

Key Responsibilities:
  • Product Management: Collaborate with business and technical stakeholders to design, configure, and implement Salesforce solutions.
  • Problem Solving: Work with campus leadership, business users, and technical stakeholders to solve business problems using the Salesforce platform.
  • Process Automation: Work with campus stakeholders to create, maintain, and enhance automated business processes.
  • Project Management: Plan and oversee Salesforce projects to ensure they are completed on time and within budget.
  • Change Management: Manage changes to business processes, technology, and people within Salesforce.
  • Security and Access Control: Customize the user experience and manage profiles, permissions, roles, and groups.
  • Documentation: Create and document processes to ensure data in Salesforce is managed correctly.
  • Professional Development: Stay up to date with new Salesforce technology and inspire the campus to do the same.

Requirements:
  • Bachelor's degree and 2 years of relevant experience or equivalent combination of education and experience.
  • A 4-year technology related degree with an emphasis on Computer Science.
  • Experience in administration and configuration of Salesforce; experience with Salesforce Education Cloud or Student Success Hub is preferred.
  • Experience building, configuring, and automating technical solutions within the Salesforce platform.
  • Strong understanding of Salesforce architecture, development, and its capabilities.
  • Knowledge of Salesforce integration tools and techniques.

What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals.
  • The chance to make a real impact on the university community.

How to Apply:

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

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