Business Systems Liaison

3 days ago


Kansas City, Missouri, United States Wits Solutions Inc Full time
Job Summary

Wits Solutions Inc. is seeking a highly skilled Business Systems Liaison to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and effective support to clients through various communication channels.
  • Manage and resolve incidents and service requests in a timely and professional manner.
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Collaborate with internal teams to resolve complex technical issues and improve overall service delivery.
  • Stay up-to-date with the latest ITIL best practices and industry trends to continuously improve service delivery.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 6+ years of experience in technical support or customer service.
  • ITIL Foundations V3 certification.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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