Customer Experience Specialist
3 weeks ago
We are seeking a highly motivated and tech-savvy individual to join our team as a Customer Experience Specialist.
About the Role:
- Provide top-notch solutions to agents by engaging with them and understanding their needs.
- Teach and empower agents to navigate our platform and features effectively.
- Communicate clearly and efficiently via multiple channels, including phone, email, chat, and video.
- Collaborate with our team to enhance the agent experience and resolve issues promptly.
- Identify areas for improvement in processes and implement changes to elevate customer satisfaction.
Requirements:
- Tech-savvy individual with excellent problem-solving skills and ability to learn new platforms quickly.
- Strong communication skills, both verbal and written, with a passion for helping others.
- A customer service professional with experience or strong passion for providing exceptional support.
- Ability to teach complex concepts in simple terms and adapt to fast-paced environments.
Benefits:
- Career growth opportunities within Keller Williams Realty Services.
- A fun, energetic work culture that values collaboration and innovation.
- A competitive salary of approximately $65,000 per year.
- Continuous learning and development opportunities to enhance your skills.
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