Client Services Director

1 day ago


Somerville, Massachusetts, United States City of Somerville Full time
Job Summary

The Client Services Manager plays a critical role in ensuring the delivery of high-quality services to residents. Reporting to the Deputy Directors, this position oversees the direct services component of the Office of Housing Stability (OHS).

Key Responsibilities
  • Supervise case management staff, direct service staff, and administrative staff to ensure seamless service delivery.
  • Collaborate with the Senior Case Manager and Co-Deputy Director to develop and maintain efficient office systems, including intake and case assignment protocols.
  • Provide guidance and mentorship to OHS staff, ensuring consistency in operations and service delivery.
  • Cultivate and maintain relationships with external agencies, including the SomerViva Office of Immigrant Affairs, Health and Human Services, and the School Department.
  • Represent OHS at public events and provide communications support as needed.
Requirements

A Bachelor's Degree and 3-5 years of related work experience are required. A Master's degree in public policy, social work, business, or public administration is preferred.



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