Service Advisor

2 weeks ago

Windsor, United States Coast Counties Peterbilt Full time
SERVICE WRITER

Before considering this opportunity, please review the following details regarding the position outlined below.

$26/hour to $33/hour

POSITION OVERVIEW:

The Service Writer plays a crucial role in assisting clients, the Service Manager, and the Service Team in the daily operations of the Service Department.

This position is responsible for organizing, directing, and managing the workflow of service tasks within the department in a professional and timely manner, ensuring quality repairs at a reasonable cost to the client.

KEY RELATIONSHIPS:

The Service Writer reports directly to the Service Manager and Assistant Service Manager.

Collaboration with colleagues in Service, Parts, Truck Sales, and PacLease is essential to achieve directives, objectives, and to communicate the status of ongoing projects.

Additionally, the Service Writer will engage closely with all stakeholders in the service department, coordinating repair strategies, estimates, and updating repair statuses to deliver exceptional customer service.

RESPONSIBILITIES

Management Duties:

  • Conduct daily meetings with the Service Manager and other service department stakeholders to set repair strategies based on prior notes, dispatch sheets, and job priorities.
  • Delegate tasks to technicians based on their skills and capabilities.
  • Maintain updates on all repairs using the technology platform for customer estimates and internal/external communications.
  • Monitor ongoing repairs to ensure adherence to time and estimate commitments.
  • Review technician reports for accuracy and thoroughness.
  • Ensure all cores are returned to parts and warranty parts are correctly tagged and stored.
  • Coordinate with the rear parts counter regarding repairs pending parts.
  • Initiate warranty claims with manufacturers as necessary.
  • Oversee all aspects of warranty repair orders.
  • Document all customer interactions in the technology platform for estimates and communications.
  • Assist the service team in preparing precise repair estimates using the technology platform.
  • Inspect customer vehicles for any damages.
  • Schedule daily work while considering the current workload and technician availability.
  • Process all completed repair orders within 48 hours.
  • Support the Service Manager in identifying training needs based on incoming repairs that require specific technician skills.
  • Help maintain dealership standards for repair hours.
  • Assist in setting departmental goals and forecasts for daily operations.
  • Adhere to federal, state, and local regulations regarding hazardous waste disposal and safety protocols.
Customer Engagement Duties:

  • Welcome all customers in a friendly and timely manner.
  • Maintain communication with service customers through the technology platform.
  • Update customers on repair status, changes in completion times, and any additional repairs needed.
  • Open and close repair orders as required.
  • Propose adjustments to invoices to the Service Management Team.
  • Collaborate with the credit department to ensure proper credit status on each repair order.
  • Verify warranty or recall status for each vehicle and include the printout with the repair order.
  • Gather all necessary customer and vehicle information before creating the repair order, including documenting customer complaints and obtaining authorization.
  • Collect purchase orders from customers as needed.
PHYSICAL REQUIREMENTS


The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

The employee is frequently required to stand, walk, use hands to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and communicate effectively.

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications:

  • Preferred 2 years of experience in a truck service department.
  • High School Diploma; Associate's Degree preferred.
  • Strong communication skills, both written and verbal.
  • Proficient in Microsoft Office, Outlook, and Windows-based software.

Compensation details: 26-33

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