Customer Service Representative
4 weeks ago
Location: Savannah, GA
Job Type: Full-Time
Pay Types: Hourly + Bonus
Salary: $11.10 - $16.10 / hour
Application Details: No Resume Required, Entry-Level
Job Overview:We are seeking highly motivated and reliable individuals to join our team as Full-Time On-Site Call Center Representatives. As a representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls. You will work in a fast-paced environment, handling a high volume of customer interactions, and resolving issues in a timely and professional manner.
Responsibilities:- Handle inbound and outbound calls in a courteous and professional manner
- Ensure first call resolution through effective problem-solving and call handling
- Research systems to find missing information and coordinate with other departments to resolve issues
- Accurately document and process customer claims in appropriate systems
- Lead fact-finding discussions to determine the best options for the customer
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
We offer competitive compensation and benefits, including paid time off, paid holidays, and paid training opportunities. Our employees earn regular raises based on tenure and performance, and we provide a fun and engaging work environment. We also offer a range of benefits, including medical, dental, and vision coverage options.
Benefits:
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
Reasonable Accommodation:Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Diversity and Equality:At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
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