Field Service Operations Manager

1 month ago


Tulsa, Oklahoma, United States Coca-Cola Southwest Beverages Full time
Job Summary

The Field Service Operations Manager is responsible for managing a team of Reactive Technicians, Fountain Installers, and Cooler Movers. The primary goal is to provide superior mechanical equipment service to Cold Drink outlets within an assigned geography, ensuring the highest level of soft drink quality possible. This role involves determining work schedules, identifying and initiating training programs, monitoring employee performance, and ensuring process and procedures are being followed.

Key Responsibilities

Coach and develop all direct reports
Perform annual performance appraisals
Complete employee documentation as needed
Coach and administer corrective action steps with employees
Coordinate training as part of the implementation of the business plan
Meet with key customers, assist sales in the development of a total integrated business program
Analyze service needs utilizing available service reports; execute ride-along and cross-functional team feedback
Ride with Service personnel and in the market
Ensure data integrity as it relates to service and maintenance of equipment

Requirements

Education: High School Diploma required. Bachelor's Degree preferred.
Experience: Two to five years of experience in the customer service management required. Minimum of one-year experience in employee management. Knowledge of OSHA and EPA regulations. Basic cold drink equipment knowledge preferred. Must have strong mechanical aptitude.

Coca-Cola Southwest Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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