Field Service Manager
1 month ago
The Field Service Supervisor is responsible for managing a team of Reactive Technicians, Fountain Installers, and Cooler Movers. This role requires strong leadership and communication skills to ensure superior mechanical equipment service to Cold Drink outlets within an assigned geography. The supervisor will determine work schedules, identify and initiate training programs, monitor employee performance, and ensure process and procedures are being followed. The primary responsibility of the service supervisor is to insure our customers are getting quality service on every occasion. The supervisor will spend approximately 80% of the time in the field, handling budget and fiscal responsibility, including ongoing operating expense, equipment, fleet, and significant part inventories.
Key Responsibilities
• Coach and develop all direct reports
• Perform annual performance appraisals
• Complete employee documentation as needed
• Coach and administrate corrective action steps with employees
• Coordinate training as part of the implementation of the business plan
• Meet with key customers, assist sales in the development of a total integrated business program
• Analyze service needs utilizing available service reports; execute ride-along and cross-functional team feedback
• Ride with Service personnel and in the market
• Ensure data integrity as it relates to service and maintenance of equipment
Requirements
• High School Diploma required. Bachelor's Degree preferred
• Two to five years of experience in the customer service management required. Minimum of one-year experience in employee management
• Knowledge of OSHA and EPA regulations
• Basic cold drink equipment knowledge preferred. Must have strong mechanical aptitude
Coca-Cola Southwest Beverages LLC is an Equal Opportunity Employer
We are committed to creating a diverse and inclusive work environment that values and respects all employees. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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