Account Associate

2 days ago


Torrance, California, United States Michelle Killian - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Account Associate at Michelle Killian - State Farm Agent. As an Account Associate, you will play a vital role in building and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options, identifying their needs and providing tailored solutions.
  • Collaborate with other agency team members to ensure seamless customer service and promote business development.
Requirements
  • Dedication to delivering exceptional customer service.
  • Excellent communication and interpersonal skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Proactive problem-solving skills to resolve customer issues efficiently.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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