Retail Customer Service Representative

3 days ago


Pearland, Texas, United States Sam's Club Full time
Job Summary:

We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and driving sales growth.

Key Responsibilities:

• Provide exceptional customer service to members, responding to their needs and resolving issues in a timely and professional manner.
• Operate a cash register, process transactions, and maintain a clean and organized sales floor area.
• Maintain a positive attitude, greeting and thanking members, and promoting a positive shopping experience.
• Work effectively in a fast-paced environment, juggling multiple tasks and responsibilities while maintaining a high level of productivity and accuracy.
• Collaborate with colleagues to achieve sales goals, promote products, and provide guidance and support to members.

Requirements:

• High school diploma or equivalent required; prior retail or customer service experience preferred.
• Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
• Strong communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
• Ability to lift up to 25 pounds, stand for long periods, and move quickly and safely in a fast-paced environment.

What We Offer:

• Competitive hourly wage and performance-based bonus opportunities.
• Comprehensive benefits package, including medical, vision, and dental coverage, as well as 401(k) and stock purchase plans.
• Opportunities for career growth and advancement within the company.
• A fun and supportive work environment with a team-oriented culture.

Eligibility Requirements:

• Must be at least 18 years old and authorized to work in the United States.
• Must pass a background check and provide proof of identity and eligibility to work in the United States.

Additional Information:

• This job description is intended to provide a general overview of the role and responsibilities of the position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• The full job description can be made available as part of the hiring process.

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