Customer Service Representative
4 weeks ago
Customer Service Trainee Wanted
We are seeking a highly motivated and personable Customer Service Trainee to join our team at Moon Moments Ltd. The ideal candidate will have a proven track record of working in a customer-facing role and a passion for helping others.
Key Responsibilities:
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Develop a thorough understanding of our client's products and services to be able to match customers to the right products and services as well as upsell
Daily and Weekly Responsibilities:
- Take inquiries and requests from customers and address their needs
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Generate progress reports to give to clients and higher-ups within the organisation
- Identify and carry out upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Requirements:
- The ability to multitask and juggle several responsibilities simultaneously
- Strong communication skills
- Excellent attention to detail and organizational skills
- Solution-orientated with the ability to solve problems
If you have experience in a customer-facing role and are seeking a fresh challenge, we encourage you to apply today.
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