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IT Services Analyst

2 months ago

Sunnyvale, California, United States Ask IT Full time
Position Overview:
An IT Analyst role focused on enhancing IT services and processes.

Key Responsibilities:
  • Support the implementation and enhancement of IT service processes.
  • Engage with stakeholders to ensure cohesive processes across various support teams.
  • Develop and oversee monthly reporting for SLAs, KPIs, and OLAs.
  • Evaluate compliance, quality, efficiency, and effectiveness of IT service processes.
  • Measure process performance against established success criteria.
Qualifications:
  • Bachelor's Degree in Computer Science, Information Systems, or a related field with at least 3 years of experience in supporting business or IT processes.
  • Over 5 years of experience in IT process support, including SLA and KPI reporting.
  • Experience with tools such as Visio, SQL, project management software, and other business intelligence reporting tools.
  • Proficiency in Office 2010 applications (Access, Word, Excel, Outlook).
  • Skilled in data collection from diverse sources and report compilation.
  • Minimum of 1 year of experience within the ITIL framework.
Industry Focus:
Accounting - Finance
Experience Level: 10 years
Core Skills: IT Analyst