Customer Service Representative

4 weeks ago


Windsor, Wisconsin, United States Argus Technical Services Full time
Job Summary

As a Bilingual Customer Service Representative at Argus Technical Services, you will be responsible for providing exceptional customer service to clients in the LATAM region and other areas as required. You will be the primary point of contact for customers, handling phone calls, emails, and other inquiries with professionalism and courtesy.

Key Responsibilities

Answer incoming phone calls and respond to customer inquiries in a timely and efficient manner
Support customers in Spanish and other languages as required
Process customer orders and literature requests through our order entry system
Maintain product knowledge and stay up-to-date on company information
Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements

High school diploma or equivalent required
Minimum three years' experience in a customer-facing role, including phone and Microsoft Office products
Bilingual in Spanish required
Excellent communication and problem-solving skills
Ability to work with minimal supervision and as part of a team

What We Offer

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance

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