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Customer Service Liaison
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Provide timely and accurate information about incoming customer order status and product knowledge requests.
- Process customer orders/changes, and returns according to established department policies and procedures.
- Work closely with accounts receivable department to resolve any disputed payment items.
- Partner with Sales Representatives to meet and exceed each customer's service expectations.
- Ability to prioritize a fluctuating work load.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Ability to work with clients and sales representatives through various media, including phone, email, and memos.
What We Offer:
As a Customer Service Representative at GB Packaging, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our company. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
