CNC Machine Service Technician

1 week ago


Swanzey, New Hampshire, United States SW North America, Inc. Full time
Job Title: Field Service Technician

At SW North America, Inc., we are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for the installation, commissioning, and servicing of our custom-built machines, as well as providing timely field service on our machines as needed.

Key Responsibilities:
  • Installation and commissioning of SW custom-built machines
  • Install and demonstrate new machines in customer plants, including electrical or mechanical check-outs, set up and commissioning, tooling, operation, and programming as required in the field
  • Conduct root cause analysis and create thorough documentation
  • Prepare and submit demonstration reports accurately and promptly as per project requirements
  • Provide timely field service on SW machines as needed
  • Perform basic electrical/electronic, or mechanical, or hydraulic problem diagnosis and repair in customer's plants during warranty period
  • Cross-train on mechanical, electrical, and electronic maintenance
  • Advise and assist customers with most operations and programming problems during warranty period
  • Perform most maintenance work and provide basic assistance needed by customer following warranty period
  • Upgrade personal capability and train customer personnel
  • Assist other Field Service Engineer/Technicians with various assignments to receive necessary on-the-job training
  • Attend schools, seminars, and conferences to stay current with up-and-coming technology related to CNC Machine service and installation
  • Train customer personnel in processing, tooling, operating, and servicing of SW Machine products
Requirements:
  • 5+ years of experience as a Service Technician, PLUS related experience and/or training on servicing up to 4 Axis CNC machines
  • Understanding of mechanical, hydraulic, and laser systems
  • Knowledge of CNC equipment
  • PLC programming experience with Siemens Step 7
  • Customer service-oriented demeanor
  • A valid Driver's License
  • Understanding of German language preferred, but not required
  • Ability to read, write, and speak English
  • General knowledge of Windows, MS Office


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