CNC Machine Service Technician
1 week ago
At SW North America, Inc., we are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for the installation, commissioning, and servicing of our custom-built machines, as well as providing timely field service on our machines as needed.
Key Responsibilities:- Installation and commissioning of SW custom-built machines
- Install and demonstrate new machines in customer plants, including electrical or mechanical check-outs, set up and commissioning, tooling, operation, and programming as required in the field
- Conduct root cause analysis and create thorough documentation
- Prepare and submit demonstration reports accurately and promptly as per project requirements
- Provide timely field service on SW machines as needed
- Perform basic electrical/electronic, or mechanical, or hydraulic problem diagnosis and repair in customer's plants during warranty period
- Cross-train on mechanical, electrical, and electronic maintenance
- Advise and assist customers with most operations and programming problems during warranty period
- Perform most maintenance work and provide basic assistance needed by customer following warranty period
- Upgrade personal capability and train customer personnel
- Assist other Field Service Engineer/Technicians with various assignments to receive necessary on-the-job training
- Attend schools, seminars, and conferences to stay current with up-and-coming technology related to CNC Machine service and installation
- Train customer personnel in processing, tooling, operating, and servicing of SW Machine products
- 5+ years of experience as a Service Technician, PLUS related experience and/or training on servicing up to 4 Axis CNC machines
- Understanding of mechanical, hydraulic, and laser systems
- Knowledge of CNC equipment
- PLC programming experience with Siemens Step 7
- Customer service-oriented demeanor
- A valid Driver's License
- Understanding of German language preferred, but not required
- Ability to read, write, and speak English
- General knowledge of Windows, MS Office
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