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Student Resource Hub Coordinator
2 months ago
APPLICATION INSTRUCTIONS:
- For current employees of The Pennsylvania State University (faculty, staff, technical service, or student), please apply internally through the designated platform.
- For current students seeking employment, please apply internally through the designated platform.
- If you are not a current employee or student, please click 'Apply' and complete the necessary application.
POSITION OVERVIEW:
The Pennsylvania State University is looking for a dedicated Program Coordinator to lead a new initiative aimed at enhancing student resources and support. This role is integral to the success of the student resource hub, which aims to improve student engagement and foster a sense of belonging within the university community. This initiative is a collaborative effort with student leaders who have recognized the need for improved navigation of university resources.
The resource hub, known as MyResource, will offer students tailored information regarding various units and resources that enhance their educational experience. The initiative comprises two main components: Tier 1 will feature an online, interactive self-service virtual assistant, while Tier 2 will establish a physical office on campus to provide personalized assistance to students in accessing the wide array of resources available for their success. The Program Coordinator will primarily focus on Tier 2 while also supporting the Director in both tiers.
Key Responsibilities:
- Supervision of Student Staff: Oversee the recruitment, hiring, training, and evaluation of student staff. Develop a comprehensive training program to educate students about the online platform, resource navigation, and escalation procedures. Create a weekly schedule to ensure office availability seven days a week. Establish a professional development program for student staff and train them to present resource hub information effectively.
- Program Development: Engage in the administration and analysis of assessment initiatives. Assist in the continuous evaluation and training of the virtual assistant. Design, implement, and present outreach programs to inform the university community about the resource hub. Identify and coordinate with partners to provide direct support to students in the office.
- Relationship Management: Collaborate with students, faculty, and staff to identify common inquiries from students, ensuring that answers are readily available through the resource hub. Promote accessibility and inclusivity within the hub to meet the diverse needs of the student population. Support the Director in facilitating the Student Advisory Board.
- Preference will be given to candidates with a strong understanding of current trends in higher education and experience supervising student staff. Candidates should have a background in working with diverse student populations and engaging with student leaders.
Qualifications:
- A bachelor's degree with a minimum of three years of relevant experience or an equivalent combination of education and experience.
- Preference will be given to candidates who have a solid understanding of contemporary higher education trends and experience in supervising student staff.
Benefits:
- Comprehensive medical, dental, vision, and retirement plans.
- Tuition discounts for employees and their dependents.
- Generous vacation and sick leave policies.
- Paid holidays and campus closure days.
The Pennsylvania State University is committed to advancing diversity, equity, and inclusion in all its forms. We value individual uniqueness and foster a culture of inclusive excellence that supports broad and specific diversity initiatives.
Salary Range: The salary range for this position is competitive and commensurate with experience.
CAMPUS SECURITY CRIME STATISTICS:
In accordance with federal regulations, The Pennsylvania State University publishes an Annual Security and Fire Safety Report, which includes crime statistics and policies regarding campus security.
Employment with the University will require successful completion of background checks in accordance with University policies.
EEO IS THE LAW:
The Pennsylvania State University is an equal opportunity, affirmative action employer, committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
