Case Manager, Student Care Advocate

2 weeks ago

College Station, Texas, United States Penn State University Full time
Job Title: Case Manager, Student Care

We are seeking a highly skilled and compassionate Case Manager to join our Student Care and Advocacy team at Penn State University. As a Case Manager, you will play a critical role in supporting students who are experiencing unforeseen challenges throughout their academic career.

Job Summary:

The Case Manager will serve as a point of contact and provide consultation for campus community members who are seeking guidance and advice about how to assist students experiencing distress. You will provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns, including complex behavioral and/or psychological challenges, social or adjustment problems, academic-related challenges, and financial issues.

Responsibilities:
  • Provide consultation and guidance to campus community members on how to support students in distress
  • Assist students in making use of University and/or community resources and services, including emergency medical care, housing, and funding in times of crisis
  • Communicate with parents/guardians, families, or designated emergency contacts, as appropriate
  • Follow up with and track students in distress to monitor progress and ensure compliance with recommendations
  • Complete documentation and maintain records of student cases in the online case management system
  • Work closely with the Director and other case managers to assist in determining appropriate action to take on referred cases
  • Assist in reviewing and developing policies, procedures, and training to support successful operations
  • Assist with assessing outcomes and developing strategies for improving services, programs, facilities, and communication
  • Assist with outreach and education with appropriate university and off-campus constituents
Requirements:
  • Bachelor's Degree required
  • One year of relevant experience in crisis management
  • Ability to interact effectively with diverse populations and demonstrated ability in managing difficult and complex situations
  • Ability to serve on the Student Affairs Administrator on-call rotation, approximately 4 times per semester
  • Master's Degree preferred in Higher Education, Student Affairs, Counseling, Psychology, Social Work, or a related field
What We Offer:
  • Excellent written and oral communication skills
  • Current knowledge of principles/practices in case management
  • Ability to work cooperatively with others within a multidisciplinary team environment
  • Dependable, responsible contributor committed to the University and its students
  • Demonstrated experience in facilitating training and presentations to students, staff, or faculty
  • Excellent interpersonal skills; ability to manage multiple competing priorities; demonstrated computer proficiency
How to Apply:

To be fully considered for the position, please submit a current resume and a cover letter that specifically addresses how your background and experience align with the requirements, qualifications, and responsibilities of the position.

Benefits for full-time employees at Penn State include medical, dental, vision, and retirement plans, tuition discounts, generous vacation time and sick time, and 16 paid holidays/campus closure days.

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in its forms. We value inclusive excellence as a core strength and an essential element of our public service mission.

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