Slot Machine Maintenance Specialist

4 weeks ago


Everett Massachusetts, United States Encore Boston Harbor Full time
Job Overview

The Gaming Technician at Encore Boston Harbor plays a crucial role in the upkeep and repair of gaming machines.

This position involves overseeing the functionality of all slot machines, ensuring they operate efficiently and maintain the correct payout percentages, while addressing any issues promptly to minimize downtime.


Key Responsibilities:
Adhere to Encore Boston Harbor's core values and ensure compliance with property and departmental standards.

Actively engage in enhancing departmental performance, while upholding the accuracy, confidentiality, and thoroughness of all policies and procedures; including documentation and reporting.

Deliver exceptional service levels consistently.

Facilitate effective communication and share best practices across the organization.

Stay updated on all advancements within the department.

Manage the maintenance of slot machines effectively.

Oversee the upkeep of bill validators on sports betting kiosks.

Respond promptly to requests for slot machine repairs.

Maintain precise records for departmental use.

Prioritize safety and adhere to all departmental and company safety protocols.

Engage in continuous education and training to stay informed about industry trends.

Execute any other job-related tasks as assigned.

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