Reservations Agent

7 days ago


Chicago, Illinois, United States Study Hotels Full time
Job Summary

We are seeking a highly skilled Reservations Agent to join our team at Study Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Manage reservations, including room assignments and special requests
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Collaborate with the sales department to coordinate group bookings and ensure seamless execution
  • Develop and maintain relationships with hotel staff, ensuring a positive and efficient work environment
  • Stay up-to-date on hotel operations, policies, and procedures to provide accurate information to guests
  • Assist with wake-up calls, taxi reservations, and other guest requests as needed

Requirements:

  • High school diploma or equivalent required; experience in customer-facing roles preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
  • Basic computer skills, including Microsoft Office and hotel software systems
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Physical ability to lift up to 50 pounds and stand for long periods

About Us:

Study Hotels is a dynamic and growing hospitality company, committed to providing exceptional guest experiences and fostering a positive work environment. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for professional growth and development.


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