Reservations Agent
7 days ago
We are seeking a highly skilled Reservations Agent to join our team at Study Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring a seamless experience for all visitors.
Key Responsibilities:
- Manage reservations, including room assignments and special requests
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
- Collaborate with the sales department to coordinate group bookings and ensure seamless execution
- Develop and maintain relationships with hotel staff, ensuring a positive and efficient work environment
- Stay up-to-date on hotel operations, policies, and procedures to provide accurate information to guests
- Assist with wake-up calls, taxi reservations, and other guest requests as needed
Requirements:
- High school diploma or equivalent required; experience in customer-facing roles preferred
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
- Basic computer skills, including Microsoft Office and hotel software systems
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Physical ability to lift up to 50 pounds and stand for long periods
About Us:
Study Hotels is a dynamic and growing hospitality company, committed to providing exceptional guest experiences and fostering a positive work environment. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for professional growth and development.
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