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Part-time Evening Housing Assistant

2 months ago

Auburn, Washington, United States Compass Housing Alliance Full time
Job Summary

We are seeking a highly motivated and detail-oriented Program Assistant to join our team at Compass Housing Alliance. As a Program Assistant, you will play a critical role in ensuring the safety and comfort of our residents and staff. This is a part-time evening position, working Friday-Saturday 4pm-12am, with monthly staff meetings on the 1st Monday and 3rd Thursday.

Key Responsibilities
  • Resident Support and Security
    • Monitor activity in and around the building to ensure safety, security, and comfort of residents and staff.
    • Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate services as needed.
    • Assist in support of program activities, including meal services, assisting residents with tasks, group activities, and other similar activities assigned by managers.
    • Respond to resident issues as appropriate or as directed by the Program Manager, Program Coordinator, and/or Property Manager.
    • Report resident and/or building needs to management and ensure supply/equipment is in stock for use.
    • Provide light data entry support.
    • Post flyers or other communications within the building as directed, making the common spaces a welcoming and program-focused area.
    • Monitor security cameras, make periodic security rounds of the building, check lights, doors, and windows, and investigate noise and other complaints.
    • Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager.
    • Control after-hours front door/guest access and monitor guest log enforcing rules and restrictions.
    • Follow building/staff safety and emergency procedures according to program and agency policies.
    • Contact appropriate staff for assistance, as needed, as well as 911, police, fire department, and other service agencies, when appropriate.
    • Perform light janitorial duties, as assigned.
    Leadership and Collaboration
    • Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.
    • Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
    • Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
    • Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
    Requirements
    • A minimum of 1-year's experience in building security and/or customer service, desired.
    • A minimum of 1-year's of experience in human services (work and/or volunteer), desired.
    • Awareness and/or training around issues of equity, intersectionality, and belonging, desired.
    • Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).
    • Familiarity with issues of housing instability, mental health, substance use, sexual assault, and/or domestic violence. Experience working in an environment where language may be a barrier, desired.
    • Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in social work or related field would be a complement to the required experience.